Case Study
Business need
Our client is a travel management company who was looking for a solution to minimize
manual handling of their corporate customer travel booking needs. They were handling
multiple corporate customers which further had hundreds of employees travelling
frequently. The situation was getting worse day-by-day as the number of requests
were increasing from these corporate. Our customer approached Techmaster for a corporate
travel booking solution which could give him a solution to his problems.
We provided them a Corporate Self Booking Tool (CBT) which is an added value for
any travel management company. CBT is a centralized web based solution that handles
travel bookings even at corporate employee level. Its an ideal solution for Travel
management companies dealing with corporate customers.
Challenges
- Travel booking requirements from huge number corporate employees.
- Travel approvals as per stringent corporate policies.
- Day to day handling of transactions between travel agent and corporate customers.
- Differentiate various corporate customers and their required services.
- Multiple locations and booking services.
- Data integration for accounting module.
- Manual Invoice and credit note generation.
How Techmaster Helped
- Provided CBT solution that helped our customer to get relieved from handling corporate booking requirements manually.
- To implement better employee travel policies within corporate.
- Access to corporate employees for making their own travel bookings which further eliminated headaches of corporate travel manager and the travel agency.
- CBT became a centralized solution for our customer (Travel management business) to handle multiple corporate customers.
- Better reconciliation and smoother transactions between our customer and corporate/s.
- One application to connect the GDS and Hotels (direct access)
The Benefits
- Web based centralized system to manage travel booking requirements of multiple corporate customers.
- Fully automated search and booking process for corporate travel manager and corporate employees.
- Increased agent productivity –freeing them up to work on streamlining travel processes and manage travel partners.
- Better customer retention.
- Reduce communication costs which need to be done at agency and corporate level.
- Better reconciliation between travel agency and its corporate customers.
